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Client Support Representative with German
SKILLS AND EXPERIENCE
- German – proficient level
- English - working language level
- Very good computer skills, excellent knowledge of MS Office applications
- Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical
person
- Excellent team player as well as independent worker, cross-cultural communication skills are a plus
JOB REQUIREMENTS
- Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then
provide support following troubleshooting procedures and using specific applications
- Follow up incidents where necessary (call back the clients, communicate with the internal
departments on escalated issues)
- Provide the clients with information regarding the status of their incidents
- Report technical problems following specific procedures
Mood Media, is one of the world’s largest designers of in-store consumer experiences, including
audio, visual, interactive, scent, voice and advertising solutions. Mood Media’s solutions reach over
150 million consumers each day through more than half a million subscriber locations in over 40
countries throughout North America, Europe, Asia and Australia.
Mood Media Corporation’s client base includes more than 850 international brands in diverse market
sectors that include: retail, from fashion to financial services; hospitality, from hotels to health spas;
and food retail, including restaurants, bars, quick-serve and fast casual dining
